Privacy Policy

Last updated May 2026

Who we are

Sense Products is an Australian small business selling handcrafted skincare products online at senseproducts.com.au.

Sense Products is not currently required to comply with the Privacy Act 1988 (Cth) or the Australian Privacy Principles, as it is not an APP entity. However, we take privacy seriously and have chosen to handle personal information in a way that is transparent, responsible, and broadly aligned with the Australian Privacy Principles where practical.

We believe customers should know clearly what happens with their information. This policy is our straightforward account of what personal information we collect, why we collect it, how we use and share it, how we keep it secure, and how you can contact us about access, correction, deletion, or privacy concerns.

What information we collect and why

When you place an order or create an account on our website, we may collect:

• your name and contact details, including your email address and phone number;

• your billing and delivery address;

• your order history and product preferences;

• account details, if you create an account;

• payment-related information, such as payment status and transaction details, processed securely through our payment provider.

We collect this information to process and deliver your order, communicate with you, provide customer service, manage returns or refunds, maintain transaction and business records, and operate our online store.

We do not collect more personal information than we reasonably need for these purposes.

If you subscribe to our email list, we also collect your email address and any preferences you indicate so we can send you information about products, offers, restocks, and updates from Sense Products. You can unsubscribe from marketing emails at any time using the unsubscribe link at the bottom of any email we send.

Sensitive information

We do not usually ask you to provide sensitive information, such as health information.

However, because we sell skincare products, you may choose to tell us information about allergies, skin sensitivities, skin conditions, pregnancy, medication use, or other health-related matters when asking about a product or raising a product concern.

If you choose to provide this type of information, we will only use it to respond to your enquiry, provide customer support, manage a product issue, or handle a safety or quality concern.

How your payment information is handled

We do not store, view, or have access to your full credit card number or CVV at any point during or after a transaction.

All payment transactions are processed through Shopify’s secure payment infrastructure. Your card details are entered directly into Shopify’s encrypted checkout environment and are not visible to us.

We may receive limited payment-related information, such as payment status, transaction ID, billing details, card type, or the last four digits of a card, where this is made available to us for order management, refunds, accounting, fraud prevention, or customer support.

For further information on how Shopify handles payment data, see Shopify’s Privacy Policy.

Cookies and website analytics

Our website uses cookies — small data files stored on your device — to support basic site functionality, remember your preferences, and help us understand how visitors use our site.

We may use analytics tools such as Google Analytics to collect website and device usage information, including pages viewed, browser type, device type, referring website, approximate location, IP address, and cookie or analytics identifiers.

This information helps us improve the website and understand which products and content are most useful to visitors. Analytics information may not identify you directly by name, but it may still relate to your device, browser, or interaction with our website.

If you interact with links to social media platforms such as Instagram or Facebook on our site, those platforms may also set their own cookies or collect information in accordance with their own privacy policies.

You can adjust your cookie preferences through your browser settings at any time.

Who we share your information with

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We share personal information only where reasonably necessary to fulfil your order, operate our website, communicate with you, or manage our business. This may include sharing information with:

• Shopify — our e-commerce platform, which helps process orders and payments;

• Australia Post or other delivery providers — to deliver your order;

• email marketing platforms — to send order confirmations and, if you have opted in, marketing communications;

• analytics providers, such as Google Analytics — to help us understand website use and improve our website;

• professional advisers, such as accountants, bookkeepers, lawyers, or insurers, where needed;

• technology and website service providers that help us operate and secure our business systems.

All third-party providers we use are expected to handle personal information securely and responsibly.

Overseas service providers

Some of the service providers we use may store or process information outside Australia.

For example, providers such as Shopify, Google, Meta, email marketing platforms, and other technology providers may process information in countries such as the United States, Canada, the United Kingdom, countries in the European Economic Area, or other locations where their systems, staff, or subcontractors operate.

Where we use overseas service providers, we take reasonable steps to choose reputable providers and use available privacy and security settings where practical.

How long we keep your information

We retain customer order information for record-keeping, customer service, accounting, tax, legal, security, and business administration purposes.

If you would like your personal information deleted or de-identified, you can request this at any time by emailing us at info@senseproducts.com.au.

We will respond within 30 days where possible. We will delete or de-identify information where we reasonably can, but we may need to keep some information for record-keeping, tax, accounting, legal, security, product safety, or dispute-resolution purposes.

Accessing and correcting your information

You can log into your account at any time to review or update your personal details.

If you need assistance updating your information, or believe we hold inaccurate information about you, please contact us at info@senseproducts.com.au and we will take reasonable steps to correct it.

You may also ask us to provide access to the personal information we hold about you. Although Sense Products is not currently required to comply with the Privacy Act, we will make reasonable efforts to respond to access and correction requests within 30 days.

Before responding, we may need to verify your identity.

Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

Our website is hosted on Shopify’s secure infrastructure and all data transmission on our site uses SSL encryption. We also use reputable service providers and take practical steps to protect the systems we use to manage customer information.

No method of data transmission or storage over the internet can be guaranteed to be entirely secure. If you have concerns about the security of your account, or believe your information may have been accessed without authorisation, please contact us immediately and notify your financial institution if payment details may be involved.

If a data breach occurs, we will take steps to contain, assess, and respond to it. Where required by law, we will notify affected individuals and relevant authorities.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, service providers, website, or legal requirements.

The current version will always be available on this page, with the date it was last updated shown at the top. We encourage you to review this page periodically.

Questions and privacy concerns

If you have any questions about how we handle personal information, or if you have a privacy concern or complaint, please contact us at info@senseproducts.com.au

We aim to acknowledge privacy concerns within 2 business days and resolve them within 30 days where possible.

Sense Products is not currently required to comply with the Privacy Act 1988 (Cth), as it is not an APP entity. However, we aim to handle privacy concerns fairly, promptly, and transparently.

If you believe the Privacy Act applies to your particular concern, you may also be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.