Contact

We're a small team based in Melbourne, Victoria, and we read every message ourselves. Whether you have a question about a product before you order, need help with an existing order, or just want to know which product might suit your skin — get in touch and we'll help: info@senseproducts.com.au

We respond to all enquiries within 1 business day, Monday to Friday. If you contact us over the weekend, you'll hear back from us on Monday. For order and delivery questions, please include your order number in your message so we can look into it quickly for you. 

Before you write — some quick answers

These are the questions we're asked most often. If yours is here, you'll have an answer straight away.

Can I get advice on which product is right for my skin?

Yes — describe your skin type and any concerns in your message and we'll suggest where to start. If you're dealing with sensitivity, dryness, or have been reacting to other products, that's especially useful to know.

How do I track my order?

You'll receive a tracking link by email once your order has been dispatched. If you haven't received it, check your junk folder first, then get in touch with your order number and we'll look into it.

Can I change or cancel my order after placing it?

If your order hasn't been dispatched yet, we'll do our best to make changes. Contact us as soon as possible with your order number and we'll let you know what's possible.

I've had a reaction to a product — what should I do?

Stop using the product and contact us straight away. Please also check the full ingredient list on the product page in case of a known allergy. We'll work with you to find a solution.

I have a wholesale inquiry — how can I contact you?

We'd love to hear from you. Head to our Wholesale Inquiry page for more details on stocking Sense Products or feel free to send us a message at  info@senseproducts.com.au